Question 1

Do you ship all over the world?

Accepted Answer

Yes.Not only do we deliver anywhere in the world, but we offer the same shipping price whatever the destination is!

Question 2

What delivery methods are available?

Accepted Answer

We offer a "Classic" service worldiwe, which works well and is low-cost, but a little long and, above all, with no real follow-up other than "the parcel has left" and "the parcel has been delivered".We also offer a UPS service, which is more expensive but faster and with very detailed tracking. For the latter, remember to include your telephone number, which UPS requires to ensure delivery.For Australia, Asia & South America we recommend the UPS service.

Question 3

How long does it take to make the harmonica?

Accepted Answer

It depends on the volume of orders we receive. An estimated delay is written at the top of the Shop page. In general, it takes a week for your harmonica to be made and adjusted. Then count the time needed for transport.

Question 4

What are the payment methods?

Accepted Answer

For France: credit card, Paypal, cheque or bank transfer.For the rest of the world: credit card or Paypal

Question 5

What are my order details?

Accepted Answer

When you place your order, you will receive an automatic email with the details of your order.You will then receive an email confirming that your order has been dispatched.Didn't receive these automatic emails? Check your spam folder and tell your email management software that you accept emails from the alienbeatsrecords.com domain.

Question 6

What is the connection between ARKIA and Alien Beats Records?

Accepted Answer

Alien Beats Records is a music label, a publisher of musical methods focusing on the harmonica, and an instrument manufacturer. It is the organisation that created and markets ARKIA harmonicas and holds the international patents.